Answers / Getting named by AI

How do I get my business mentioned in ChatGPT answers?

Matt Turley, Continuum. Updated October 6, 2026.

When I asked ChatGPT for the best realtor in Phoenix and Dallas, it cited one rankings site in 11 of 12 answers. Being on the sites it reads is the lever, and your own page is the second one.

The short answer

How do I get my business mentioned in ChatGPT answers?

Be listed on the sites ChatGPT already reads for your kind of work, and have one page that answers the buyer's exact question in its first hundred words. A Google ranking alone will not get you named: a page can sit in the top 10 of a web search and still be left out of the AI answer.

Why doesn't ranking on Google get me mentioned in ChatGPT?

Start with what ChatGPT actually reads. On September 28, 2026 I asked it for the best real estate agent in Phoenix and in Dallas, 12 answers in all, and it cited one rankings site, therealtorrankings.com, in 11 of the 12. Being found and being named are two separate steps. In an August 2026 study of 45 queries where a site ranked at position 12 or better on Google, a live web-search index surfaced the site on 27 of them, 60 percent. A browsing AI model cited it on only 7, 15.6 percent. Ranking bought retrieval. It did not buy the citation.

A citation is still not a mention. The AI can pull your page in as a source and never say your name. Being cited as a link is a smaller win than being named. This is consistent with a November 2023 paper on generative engine optimization (arXiv 2311.09735), which found that pages built with citations and statistics see up to a 40 percent lift in generative-engine visibility, a different lever from a Google ranking.

Which sites does ChatGPT read before it names a business?

Mostly other people's sites. On September 28, 2026 I asked ChatGPT and Gemini who the best real estate agent is in Phoenix and in Dallas, 12 answers per tool. ChatGPT cited therealtorrankings.com in 11 of 12 answers. Gemini cited fastexpert.com in 11 of 12. Both leaned hardest on rankings, agent-matching and local magazine sites, and the two tools mostly read different sites. It is a small sample, two cities on one day and 24 answers in total.

Bookkeepers look the same. In September 2026 I checked bookkeepers in Denver with 10 buyer questions, each asked three times on ChatGPT, Perplexity and Gemini. The sources cited most were directories and review sites. Clutch.co was cited in 66 of 90 answers and expertise.com in 60 of 90. Sound Advice Bookkeeping, the bookkeeper named most, came up on 19 of 30 checks and on all three tools.

Which sites matter depends on the field. On 12 Charleston trip questions the engines cited 302 links, and TripAdvisor was 47 of them while Reddit was 4. For software questions it flips, and Reddit, GitHub and dev.to lead.

For the bigger picture, I pooled a week of these checks, 3,118 answers and 39,763 citations across ChatGPT, Perplexity and Gemini, into one study: which sources AI answers cite when people ask who to hire.

So start by asking the engines your buyers' questions and writing down the sites they cite. Then get listed and reviewed on those sites. That is usually the bigger lever, and your own page is the second one.

What should the page on my own site look like?

In that August study the pages that won the citation had a few habits in common. I write my own answer pages this way now.

  • A direct answer in the first hundred words. Say the answer first, then explain it.
  • Question-shaped headings that match how buyers phrase the question, so the model has a labeled passage to lift.
  • Stat sentences that still make sense when quoted alone.
  • Numbers stated as neutral market facts. Pages that phrased their key numbers as a vendor's price tended to lose.
  • Your business presented clearly as the answer, not just a page that talks about the topic.

What are the steps to get my business mentioned in ChatGPT?

Here is the order I would work in, using only what is covered on this page.

  1. Write down the questions a real buyer would ask, in their words.
  2. Ask each one three times on ChatGPT, Perplexity and Gemini, and note who is named and which sites are cited.
  3. Get listed or reviewed on the sites that keep showing up for your kind of work. Directories, review sites and rankings pages lead for many local fields.
  4. Make sure AI crawlers can read your site (OAI-SearchBot for ChatGPT, PerplexityBot for Perplexity).
  5. Put one page on your site that answers the buyer's exact question in its first hundred words.
  6. Run the same questions again and compare, one engine at a time.

Is a mention the same as a link to my site?

No. ChatGPT can cite your page as a source and still name someone else in the answer. Count the two apart. A name in the answer is the win that sends buyers to you. A citation alone is smaller.

Can AI crawlers actually reach my site?

Check this before you write anything. Perplexity's own bot documentation recommends allowing PerplexityBot in robots.txt, and says a web application firewall may need to whitelist its bots. Changes to robots.txt can take up to 24 hours to show up on their side.

OpenAI's crawler documentation names OAI-SearchBot as the one that surfaces sites in the live search results ChatGPT cites, separate from GPTBot, which trains its models. Allowing OAI-SearchBot is what keeps you eligible for citation; blocking GPTBot does not affect it.

Do the same review for every AI crawler you care about. A good page the crawler cannot read will never be quoted.

How do I check whether ChatGPT mentions my business now?

Write down the questions a real buyer would ask. Ask each one three times, because answers change from run to run, and only count a question as won when you show up in most of the runs.

Keep named and cited apart, and keep each engine apart too. One engine can start naming you while another sits still, and an engine can link your site as a source while recommending someone else. Being cited and being named are two different wins, so track both, per engine.

Want to know what ChatGPT says about your business?

If you would rather not run the questions yourself, my AI Answer Check does it across ChatGPT, Perplexity and Gemini and shows who they name instead of you, plus the fixes worth the most. It is $99, and it does not promise what AI tools will say.

Get Users is the monthly version: the Proving rate is $500 a month while we prove the method works for you, then the Founding Client rate, $999 a month locked for life once the written goal is hit (standard $1,999 a month), month to month. We do the work and you approve each week’s batch, or you make the changes from our list at the same price, with a weekly scoreboard of what the three tools say about you, and there are no ads and no free trial.

Book a call →See all services and prices →
FAQ

Straight answers

Is being cited the same as being mentioned?
No. A link to your page in the sources is one thing, your name in the answer is another. I count them apart.
Do ChatGPT and Gemini read the same sites?
Not reliably. In my realtor check for Phoenix and Dallas, the two tools mostly read different sites, so check each one.
How long does it take to see a change?
Perplexity searches live, so changes can show up in days. Robots.txt changes can take up to 24 hours to register with Perplexity.
Can anyone guarantee ChatGPT will name my business?
No. Nobody controls what AI tools say. You can control where you are listed and what your own page says, then measure what changes.
Keep reading
AI visibility audit for small businessWhat a good audit checks, what it should cost, and what you do with the result.Does ChatGPT recommend HVAC companies?Ten Dallas questions: every company ChatGPT named and every site it read.Which sources AI answers cite (2026 study)Company sites, directories, listicles or Reddit: what ChatGPT, Perplexity and Gemini read, by category.Does ChatGPT recommend my business?The AI Answer Check: whether ChatGPT, Perplexity and Gemini name you, and who they name instead.Who AI recommends, by cityMonthly snapshots of the local businesses AI tools name, with the sites they cite.The realtor citation checkWhich websites ChatGPT and Gemini read when someone asks for a realtor in Phoenix or Dallas.AEO vs SEO: what gets citedThe study behind the ranking versus citation numbers on this page.How to rank in ChatGPTThe longer guide to answer engine optimization for your business.Get UsersThe monthly service that does this work and reports it on a weekly scoreboard.
Sources
  1. 1. GEO: Generative Engine Optimization (arXiv 2311.09735): Aggarwal, Murahari, Rajpurohit, Kalyan, Narasimhan and Deshpande report that adding citations and statistics to a page can boost its visibility in generative-engine answers by up to 40 percent, though the exact lift varies by domain.
  2. 2. OpenAI's crawler documentation: OpenAI states that OAI-SearchBot is the crawler behind live search results cited in ChatGPT answers, separate from GPTBot, which is used for model training.
  3. 3. Perplexity's bot documentation: Perplexity states that PerplexityBot is used to surface and link websites in search results, not to train AI models, and gives the robots.txt and IP allowlist steps this page follows.